What Sets Your Business Apart From Others?

I am one of the millions of people who loves to shop from the internet to high street stores.  If you jump from one establishment to another, you’ll mainly notice three things: features, quality, and price.  In my country, I thought these were the only things that a business handler should keep in mind.  So every time I shop around the mall, it is a common scenario for consumers regarded without attention by sales attendants unless they buy something.  But after exposing my self to other places, I realized what our local sales industry is deprived off and that is high-quality customer service.

Take what I’ve experienced as an example – I got a home internet provider from a certain company and availed the service for nearly seven years already.      Indeed I am a loyal customer.  I had few troubles every time I loose our connection but I still tried to understand them.  Until there came a time when I can no longer help but rush to the service center (I always prefer to call the customer service hotline first before I physically exert an effort by visiting their office).  There was a lady who entertained me but the way she handles our conversation during that moment made me feel like I don’t want to continue availing their service anymore.  I didn’t feel respected and my presence didn’t seem to be important at all!  Then I realized something, every time I visit some shop in our place, it seems like I’d make another enemy.  It’s really frustrating!

It saddens me how ignorant these people are.  If I could just make them see and feel what I’ve experienced when I was living in a different country, they would know how employees are so keen in welcoming and entertaining customers from first encounter up to point of purchase and this even extends to client follow-up.  It really amazes me how their point person knows exactly how to inform their customers by bringing out the advantages that they have compared to other products or companies, please their clients by making them feel very precious no matter how small your purchase is, and most of all they know how to extend help.  In each gesture they carry out,  they can make you feel what this phrase means – “without you, we are nothing.”

I guess some people in here are still accustomed to the old ways where no one would care if they don’t show a good customer service practice, I’m pretty sure they were thinking since before up to this very day that consumers will always be consumers and that people will still buy even if they hate to because they can’t find other shops that sells their needs.

Ever wondered why a lot of businesses who have been operating for like 50 years or more were now closed?  It’s because they can no longer compete with the market.  Competition doesn’t only rely on cost, benefits, and functions.  It now includes the people in the business especially the front liners.  After all, what do customers expect to immediately receive when they shop?  Isn’t it a top-notch customer service?

The number of industries in a common field are definitely rising.  Before, if consumers wants to buy a mobile phone,  they can just go to a certain shop that solely sells such product.  But today, you’ll see numerous mobile stores and it gets harder for business handlers to keep their shop a primary choice for consumers.  Even now,  people rarely shop for mobile units alone.  Why should they?  Isn’t it that network providers are now offering cheap monthly plans with a delightfully free unit?

Even though I was awfully dismayed with the kind of business sales attitude and process that our place still adopts.  It still gives me an inner excitement and thrill knowing that I would be playing an important role in transforming a company that I’m about to work for.

Photo courtesy of: Marc Phillips

Kitty Emergency

A week ago my pregnant Siamese cat gave birth to a very lovely kitten.  We decided to name him “Micky”.  His name was actually derived from the word “miracle”.  We took the first two letters, the fifth one and attached it to letters K and Y.  He is a miracle baby, also he is the youngest I have ever saved from a near death situation several hours after his birth.

When Panda (mother cat’s name) gave birth, Micky didn’t show any signs of weakness.  He actively searched for his mother’s nipple so that he could feed and bond right away.  But several hours after he suddenly displayed detachment, loss of interest to suck milk from his mother and generally looked unresponsive.  Then he was constantly opening his mouth as if he can no longer breath with his nostrils.  I got worried but still I was doubtful if it’s something normal.  I decided to monitor his behavior and he got worse.

Micky suddenly blurted out a loud and high-pitched voice, stretched out his extremities and froze.  I panicked and picked him up from the basket where he and his mother were resting.  I placed him in my palm and turned him to the other side but he literally froze and I instantly realized that he was having a seizure!  I immediately searched the internet and found out that from what I saw he might be suffering from low blood sugar and hypothermia.  Also, I found  an emergency remedy ( makes me want to thank people who started several forums because it really helps)!

So I rushed to the kitchen, grabbed a maple syrup and dabbed it to Micky’s mouth.  Few minutes after he screamed and had another seizure.  I then got an oral rehydrating solution and a dropper so that he can have several drops once in a while.  I also made sure that he was lying on his side while his head was slightly elevated to avoid aspiration.  It was already early in the morning when I decided to rest and made sure he was wrapped by his mother to increase his body heat.

I checked him the following day and he still felt cold.  I wrapped him with a warmed dry towel and bought a formula milk for neonates and infants.  I made him drink the milk by using a tuberculin syringe (thank God I still have my nursing equipment) since I realized that droppers deliver a greater amount so it’s a lot more dangerous for the kitten.  After an hour, I encouraged further bonding with his mother and guided him to one of Panda’s nipples.  I was so happy the moment he opened his mouth and displayed successful suckling.

Now, Micky is already one week old, in perfect health and enjoying his daily naps 🙂

I awfully had a rough night with this baby but it was all worth it.  I just saved this precious little one and made Panda enjoy her motherhood. 🙂